refund_policy
Refund & Return Policy
Kwinn
Operated by AL FANAR
Last Updated: [02/03/2026]
At Kwinn, operated by AL FANAR, we are committed to providing high-quality products and excellent customer service. Please review our Refund & Return Policy carefully to understand your rights and our procedures.
Refund Policy
Refunds will be issued under the following circumstances:
Eligibility for Refund
To be eligible for a refund:
The item must be in the same condition that you received it
The item must be unworn, unused, and undamaged
Original tags must be attached
The item must be in its original packaging
Proof of purchase (receipt or order confirmation) must be provided
Refunds may also be issued if:
The product was not delivered after confirmation and investigation
The product received is defective, damaged, or incorrect
Refund Process
Once your refund request is reviewed and approved, refunds may take up to 4 working days to process.
Refunds will be credited back to the original payment method used at checkout.
Processing times may vary depending on your bank or payment provider.
Non-Refundable Situations
Refunds will not be processed in the following cases:
Change of mind after purchase
Products that have been used, damaged, or altered by the customer
Sale or discounted items (unless defective)
Gift cards
Customized or personalized products
How to Request a Refund
If you believe you qualify for a refund:
Contact our customer support team within 48 hours of receiving the product.
Provide your order number, product details, and a clear explanation of the issue.
Attach photos if the product is damaged or incorrect.
Our team will review your request and provide instructions for the next steps.
📧 Email: [email protected]
Return Policy
We offer a 24-hour return window, meaning you must request a return within 24 hours of receiving your item.
Return Eligibility
To qualify for a return:
The item must be unused and in original condition
Original packaging and tags must be intact
Proof of purchase is required
How to Initiate a Return
To start a return:
Contact us at [email protected] within 24 hours of delivery.
Wait for confirmation and return approval from our team.
If approved, we will provide return instructions and a return shipping label (if applicable).
⚠️ Returns sent without prior approval will not be accepted.
Return shipping timelines may vary depending on your location.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
A damaged product
A defective item
The wrong item
Contact us immediately with photos and order details so we can resolve the issue promptly through replacement or refund.
Exchanges
If you wish to exchange an item:
First request a return following the return procedure.
Once the return is approved and processed, you may place a new order for the desired item.
Customer Support
If you have any questions regarding refunds, returns, or exchanges, our support team is here to assist you.
📧 Email: [email protected]
Thank you for choosing Kwinn, operated by AL FANAR.
We appreciate your trust and look forward to serving you.